Document verification
We collect and check certificates of origin, phytosanitary and health certificates, packing lists, inspection reports and quality certificates — and we check expiry dates, not just existence.
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Quality & compliance
Food moves on documents as much as it moves on ships. We treat compliance as part of the specification.
Our position
Licensed partners, not improvisation
For our first transactions we work through licensed third-party importers, customs brokers, food handlers, cold stores and distributors rather than performing regulated activities ourselves. That is a deliberate choice: those parties are accountable, insured and experienced, and it keeps food-safety risk where it can actually be managed.
Third-party inspection
Inspection at origin, on loading, or on arrival — agreed in writing before the order, including who appoints the inspector and who bears the cost.
Cold-chain terms
Temperature regime, shelf-life expectation on arrival and data-logger requirements are specified up front for every temperature-sensitive lane.
Claims procedure
Rejection thresholds, delay handling, claims windows and evidence requirements are agreed before the first shipment — not negotiated after a problem.
Customs & clearance
Handled by experienced freight forwarders and licensed customs brokers, including consignment release and any required product registration in the destination market.
Counterparty checks
Bank-detail changes and unusual payment requests are always verified manually through a known channel before any funds move. No exceptions.
Operating boundary
What we will not do
A company must not import, store, sell or advertise products outside the activities and approvals on its licence. We hold ourselves to that plainly, and we would rather lose an enquiry than take one we cannot legitimately fulfil.
- We do not quote outside our licensed activity scope.
- We do not claim certifications, approvals or registrations we do not hold.
- We do not import food in our own name where a licensed importer is required.
- We do not accept open-account terms on a first transaction with a new counterparty.
- We do not let automated systems agree prices, contracts, bank details or legal commitments.
Documents
What typically travels with a shipment
Exact requirements vary by product, origin and destination. The list below is a working baseline we confirm per lane with the relevant authority or broker.
- Commercial invoice
- Matching the contract, the packing list and the declared value.
- Packing list
- Cartons, net and gross weights, pallet configuration and marks.
- Bill of lading / air waybill
- Consistent with the agreed Incoterm and consignee details.
- Certificate of origin
- Issued by the competent authority or chamber in the country of origin.
- Phytosanitary certificate
- For plant products, issued by the origin plant-protection authority.
- Health certificate
- Where the destination market requires it for the product category.
- Inspection / quality report
- From the appointed third-party inspector, at the agreed inspection point.
- Temperature record
- Data-logger output for temperature-controlled consignments.
- Insurance certificate
- Where the Incoterm places the insurance obligation on the seller.
Tell us what you need — or what you grow.
Send a buyer requirement or a supplier profile. We reply to complete enquiries, with a clear yes or no.